What is the importance of maintaining quality in relation to a product/ service, focusing on the different types of costs attached to quality principles?
The Importance of Quality in Products and Services Read Post »
Would becoming ISO certified benefit Arnold Hospital more than implementing Six Sigma initiatives in its Culture of Quality?
The Culture of Quality at Arnold Palmer Hospital Read Post »
In what ways could the Ritz-Carlton monitor its success in achieving quality? What would be the steps they need to follow to solve it?
Explore the pivotal role of leadership in ISO 9000, setting ambitious goals, fostering trust, ensuring accountability, and modeling values for effective quality management.
The Leadership Imperative in ISO 9000 Quality Management Read Post »
The DMAIC (Define, Measure, Analyze, Improve, and Control) process and how it relates to Six Sigma project theory
